12 Phone registration opens Monday, Jan. 6 at (815) 280-1555 PROFESSIONAL DEVELOPMENT SPRING 2025 Essentials of Estate Planning (MGT 3408) Learn the basics of estate planning in a clear, easy-to-follow format. Designed for adults of all ages, this course will walk you through the essential steps needed to protect your assets, ensure your wishes are followed and provide for your loved ones. Whether you’re new to estate planning or already have one, you’ll learn: how to avoid probate, estate taxes and unintended consequences; the difference between a will and a trust; the difference between a healthcare power of attorney, property power of attorney and living will; and how to properly fund a trust and set up beneficiaries on your assets. And, most importantly, what NOT to do. Have peace of mind knowing what you need to do to protect your family and your assets. T1 6-7:30p.m. T Main March 4 $39 Fundamentals of Selling (MGT 2034) We all sell, at all times, in every area of our lives. Selling today is all about relationships and partnering to create value for the potential client. This one-day workshop is designed for small business owners, independent contractors, entrepreneurs, students and those who are seeking to learn the skill set of selling. We will explore how to fill your sales funnel, how to develop your networking skills for business engagement, how to effectively communicate with your buyer and how to conduct a sales presentation. Learn how to create and write your own elevator pitch. Learn how to ask probing questions to discover the needs of your buyer. Learn the art of closing the sale and how to grow a long-term relationship with your client. T1 6-9p.m. W Main April 9 $59 Entrepreneurial Workshop (MGT 2020) The entrepreneurial spirit is alive and well across many generations! Americans from the age of 18 to 50+ are seeking flexibility, autonomy and satisfaction by starting their own entrepreneurial ventures. This workshop will support the entrepreneur in understanding how to navigate through the process of starting their own business. Learn how to take your business from the dream phase, to implementation and prepare for your successful scale-up as you lay the foundations of your first business venture. In this workshop, you will discover what business model is best for you. You will also learn how to write a workable business plan and develop a marketing/sales strategy. This workshop will prepare you for all the challenges and joys of being an entrepreneur! T1 6-9p.m. W Main April 30 $59 HR Foundations (MGT 4010) This introductory course explores the role of the human resources generalist. Develop skills and knowledge to build people practices, processes and procedures. Explore effective tools and methodologies for performance management and talent development, along with effective principles for improving retention and employee engagement. Excellent course for supervisors, managers and anyone interested in the human resources field. T1 6-9p.m. W Main March 5 $69 Communicating Effectively (MGT 3814) Get more strategic about communication as a professional skill. Learn how to customize your approach and get the best results. Understand how to manage interactions to prevent conflict and promote productivity. Describe core principles of effective communication and their importance in professional life. You will learn to understand how individual styles and preferences shape communications at work, apply specific strategies to enjoy focused, intentional communication with coworkers, supervisors and customers, and understand when and how to engage in tough conversations about issues that could negatively affect an individual or an organization’s professionalism. T1 9a.m.-Noon W Main March 19 $59 Business & Soft Skills (Online) Certificate in Customer Service (MGT 7981) Learn to improve your customer service skills to enhance your career skill set, improve productivity and increase your organization’s success. You will take away some extraordinary customer service techniques you won’t find anywhere else. Customer service is essential for business. With the increase of technology, the short moments of human interaction with customers becomes even more important. Whether it relates to retaining customers, serving your audience or turning inquiries from potential customers into sales, good customer service is one of the central factors in organizational success. Offered in partnership with LERN. T1 Feb. 3-March 28 Online $249
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