Community & Continuing Education 13 13 Online registration opens Wednesday, May 1 at jjc.edu/ContinuingEd Professional Development Resolving Difficult Situations (MGT 2042) Supervision isn’t always easy . In this session, explore approaches to difficult situations, including conflicts with employees and customers . Recognize contributors to poor communication, performance and service . Learn how to respond appropriately while taking advantage of an opportunity to build employee skills . Understand when and how to involve management . Walk away with a toolbox for helping the frontline resolve challenges and preserve relationships . T1 9a.m.-Noon W Main June 26 $59 Navigating College as a Busy Adult (MGT 2038) Observations, strategies and advice for adults wanting to complete a college degree . This workshop examines the process and unique challenges experienced by adults seeking to enroll and attend college or university . Topics will include the enrollment process, student readiness, online learning, individual learning styles, paying for school, overcoming obstacles and much more . T1 6-8p.m. W Main July 24 $39 Business & Communication (Online) Certificate in Customer Service (MGT 7981) Learn to improve your customer service skills to enhance your career skill set, improve productivity and increase your organization’s success . You will take away some extraordinary customer service techniques you won’t find anywhere else . Customer service is essential for business . With the increase of technology, the short moments of human interaction with customers becomes even more important . Whether it relates to retaining customers, serving your audience or turning inquiries from potential customers into sales, good customer service is one of the central factors in organizational success . Offered in partnership with LERN . T1 June 3-July 26 Online $249 Entrepreneurship Certificate (MGT 2024) Boost your chances of success for your new or small business and reduce your risks . Get the latest on planning your business, brainstorming business ideas and a checklist for going into business . Then learn how to create a business plan, including assessing business feasibility and prepare the management and financial plans . Take home a step-by-step approach to attract and keep customers, with an emphasis on customer-driven marketing decisions and building a strong brand . Offered in partnership with LERN . T1 June 3-Aug. 30 Online $499 Digital Marketing Certificate (MGT 2025) Get a fundamental yet advanced introduction to eMarketing, including improving email promotions, analyzing your website traffic, doing search engine optimization and how to successfully employ online advertising . Relevant for any type of organization, including businesses, companies, non-profits and government agencies . No eMarketing experience or expertise is necessary . If you are already at an advanced level, your instructors are experts and can provide the most advanced information and answer your toughest questions . Offered in partnership with LERN . T1 June 3-Aug. 30 Online $499 Travel Agent Training Travel and tourism make up one of the world's largest industries . While some travelers book their own trips, travel agents still play a major role in luxury, corporate and group travel . With the industry positioned to grow, there's never been a better time to become a travel agent . During this online course you will gain a deep understanding of both travel and tourism, so you can help clients research, plan and book their trips . Offered in partnership with ed2go . For details and registration, visit careertraining .ed2go .com/ctp-1419/ and search "travel agent ." Ongoing Online $2,245
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