14 PROFESSIONAL DEVELOPMENT SUMMER 2026 Business & Soft Skills (Online) Certificate in Customer Service (MGT 7981) Learn to improve your customer service skills to enhance your career skill set, improve productivity and increase your organization’s success. You will take away some extraordinary customer service techniques you won’t find anywhere else. Customer service is essential for business. With the increase of technology, the short moments of human interaction with customers becomes even more important. Whether it relates to retaining customers, serving your audience or turning inquiries from potential customers into sales, good customer service is one of the central factors in organizational success. Offered in partnership with LERN. T1 June 1-July 31 Online $249 Entrepreneurship Certificate (MGT 2024) Boost your chances of success for your new or small business and reduce your risks. Get the latest on planning your business, brainstorming business ideas and a checklist for going into business. Then learn how to create a business plan, including assessing business feasibility and prepare the management and financial plans. Take home a step-by-step approach to attract and keep customers, with an emphasis on customer-driven marketing decisions and building a strong brand. Offered in partnership with LERN. T1 June 1-Aug. 28 Online $499 Resume Writing Workshop Transform your resume into a powerful tool that will get you interviews. Learn different resume formats and the advantages and disadvantages of each. Make the most of your work experience and discover how to use references to your advantage. This course includes the use of online resumes and is invaluable for anyone who wants to create their own resume or learn how to write resumes and cover letters for profit. Offered in partnership with ed2go. For details and registration, search “resume” at ed2go.com/jjciet. Ongoing Online $154 Social Media for Business Certificate (MGT 7882) Get in on this exciting and growing way to communicate, market and serve your customers and clients. From Facebook to X (Twitter), blogging, YouTube, LinkedIn and more, discover the new principles of communication that apply across all networks and how these specific social networks work and the possible uses for your organization. Learn how social networks are used to develop a two-way communication and marketing strategy for your organization. Then find out what you can be doing, what you should be doing and make a plan to integrate social networks into your communication and marketing. Whether you are new to social networks or already involved, you will come away with both an understanding of social networks and practical, how-to techniques to integrate social networks into your organization or business. Offered in partnership with LERN. T1 June 1-Aug. 28 Online $499 Travel Agent Training Travel and tourism make up one of the world's largest industries. While some travelers book their own trips, travel agents still play a major role in luxury, corporate and group travel. During this online course you will gain a deep understanding of both travel and tourism, so you can help clients research, plan and book their trips. Offered in partnership with ed2go. For details and registration, visit careertraining.ed2go.com/ctp-1419/ and search "travel agent." Ongoing Online $2,295 Nonprofit Administration Certificate in Nonprofit Administration (MGT 5180) With more than 4,000 nonprofit organizations within the JJC district, the need for trained leadership, staff and volunteer boards is paramount to help them be efficient, raise more money and ultimately serve our community. We will take a deep dive into nonprofit administration, financials, board governance, fundraising and overall best practices. This course is appropriate for current and future staff, as well as volunteer board members and fundraising committees. T1 6-9p.m. W Main June 24-July 29 $349 Writing Effective Grant Proposals (Online) Preparing successful grant proposals to receive funding from corporations or foundations requires careful research, meticulous preparation and graceful writing. Many grant requesters have a limited understanding of the proposal writing process, and as a result, their worthy causes lose out. If you learn how to avoid the errors that lead to the rejection of your proposal, you will be better prepared to help the causes you most admire. This course will walk you through all of the essential steps, including an important discussion of what you must do when the grant arrives. Offered in partnership with ed2go. For details and registration, search “grant proposals” at ed2go.com/jjciet. Ongoing Online $154 ONLINE PROFESSIONAL DEVELOPMENT Hundreds of classes available online! To view and register for online career training programs such as Freight Broker/Agent Training, HVAC/R Certifi ed Technician, Residential Technician and much more, visit: https://careertraining.ed2go.com/ctp-1419 Instructor-Moderated or Self-Guided Six-Week Format Discussion Areas Monthly Start Sessions www.ed2go.com/jjciet Phone registration opens Wednesday, March 25 at (815) 280-1555
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