14 Phone registration opens Wednesday, Dec. 3 at (815) 280-1555 PROFESSIONAL DEVELOPMENT WINTER/SPRING 2026 Elevating Leadership Effectiveness (MGT 4034) Build key leadership skills and capabilities to enhance learning, develop competencies and facilitate knowledge transfer to employees. Enhance your management and leadership effectiveness to improve decision making, problem solving and communication with employees. Topics include coaching and training, soft skills optimization and influence and negotiation. T1 6-9p.m. W Main March 25 $59 Leadership & Emotional Intelligence: Elevating Performance with EQ (MGT 4032) What if the key to being a better leader isn’t what you know but how well you understand yourself and others? In this engaging three- part seminar, you’ll explore how emotional intelligence (EQ) shapes effective leadership, decision-making, and team dynamics. Using the industry-leading EQ-i 2.0 assessment, you’ll receive personalized insights into your strengths and growth areas. You’ll leave with practical tools to build stronger relationships, manage stress, and lead with clarity and confidence. Whether you’re a seasoned manager or an emerging leader, this seminar empowers you to lead with greater awareness and impact in today’s workplace. The cost of this seminar includes the EQ-i 2.0 assessment. T1 6-9p.m. W Main April 8-22 $249 Business & Soft Skills (Online) Certificate in Customer Service (MGT 7981) Learn to improve your customer service skills to enhance your career skill set, improve productivity and increase your organization’s success. You will take away some extraordinary customer service techniques you won’t find anywhere else. Customer service is essential for business. With the increase of technology, the short moments of human interaction with customers becomes even more important. Whether it relates to retaining customers, serving your audience or turning inquiries from potential customers into sales, good customer service is one of the central factors in organizational success. Offered in partnership with LERN. T1 Feb. 2- March 27 Online $249 Entrepreneurship Certificate (MGT 2024) Boost your chances of success for your new or small business and reduce your risks. Get the latest on planning your business, brainstorming business ideas and a checklist for going into business. Then learn how to create a business plan, including assessing business feasibility and prepare the management and financial plans. Take home a step-by-step approach to attract and keep customers, with an emphasis on customer-driven marketing decisions and building a strong brand. Offered in partnership with LERN. T1 Feb. 2-May 1 Online $499 Social Media for Business Certificate (MGT 7882) Get in on this exciting and growing way to communicate, market and serve your customers and clients. From Facebook to X (Twitter), blogging, YouTube, LinkedIn and more, discover the new principles of communication that apply across all networks and how these specific social networks work and the possible uses for your organization. Learn how social networks are used to develop a two-way communication and marketing strategy for your organization. Then find out what you can be doing, what you should be doing and make a plan to integrate social networks into your communication and marketing. Whether you are new to social networks or already involved, you will come away with both an understanding of social networks and practical, how-to techniques to integrate social networks into your organization or business. Offered in partnership with LERN. T1 Feb. 2-May 1 Online $499 Travel Agent Training Travel and tourism make up one of the world's largest industries. While some travelers book their own trips, travel agents still play a major role in luxury, corporate and group travel. With the industry positioned to grow, there's never been a better time to become a travel agent. During this online course you will gain a deep understanding of both travel and tourism, so you can help clients research, plan and book their trips. Offered in partnership with ed2go. For details and registration, visit careertraining.ed2go.com/ctp-1419/ and search "travel agent." Ongoing Online $2,295
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